Privacy Policy

Welcome to Vinayak Interio’s privacy policy (referred to as “Policy”).

Vinayak Interio and its affiliates (collectively, “Vinayak Interio”, “we”, “our” or “us”) are engaged inter alia in the business of interior design and décor services, more fully described in our Terms and Conditions, available at https://vinayak-interio.org/ (“Terms”). This Policy outlines our practices in relation to the collection, storage, usage, processing, and disclosure of personal data that you have chosen to share with us when you access, use, or otherwise interact with our website or mobile application Vinayak Interio Hub (collectively, “Platform”), avail products or services, or partner with us (collectively, the “Services”).

At Vinayak Interio, we are committed to respecting your privacy and protecting your personal data. In order to provide you with access to the Services, we have to collect and process certain data you provide. This Policy explains how we process and use your personal data.

By using the Services, you confirm that you have read and agreed to be bound by this Policy and consent to the processing activities described under this Policy.

Please refer to Section 1 to understand how the terms of this Policy apply to you.

1. BACKGROUND AND KEY INFORMATION

a) About Us:

The Services are made available to you by Vinayak Interio. If you have any questions about this Policy, how we process or handle your personal data, or otherwise, you may reach out to us at vinayakinterio1@gmail.com or contact our grievance officer:

Email: vinayakinterio1@gmail.com

b) How this Policy applies:

This Policy applies to individuals who access or use our website, mobile applications, or other products or services made available by us (“Users”) and service providers who use the Platform (“Service Providers”). References to “you” refer to both Users and Service Providers.

By using the Services, you consent to the collection, storage, usage, and disclosure of your personal data as described in this Policy.

c) Third-Party Links:

The Platform may include links to third-party websites, plug-ins, applications, and services. We do not control these third-party websites and are not responsible for their privacy statements. Please read their privacy policies when you interact with them.

2. PERSONAL DATA THAT WE COLLECT

a) For Users:

Contact Data: Mailing/home address, email, mobile numbers.
Identity and Profile Data: Name, username, family details, credit info, etc.
Property and Home Data: Property name, type, size, furniture/color preferences, etc.
Marketing and Communications Data: Emails, chats, feedback, polls, marketing preferences.
Technical Data: IP address, browser type, OS, location, device ID, etc.
Transaction Data: Service details, payment data like UPI IDs, card info (via processors).
Usage Data: Activity logs, page views, time spent, user journey.

b) For Service Providers:

Contact Data: Email, phone, permanent address.
Identity and Profile Data: Name, gender, DOB, PAN/Aadhaar, experience, GST details, etc.
Technical Data: IP address, device details, browser, location, etc.
Marketing and Communications Data: Feedback, preferences, chat/call records with Users.
Usage Data: Call logs, app usage, communications, etc.

c) Aggregated Data:

We collect and use aggregated data (statistical/demographic) that does not reveal your identity. If combined with personal data, it will be treated as such.

d) Refusal to Provide Data:

If required data is not provided, we may not be able to offer you the Services and may cancel or limit your access.

3. HOW DO WE COLLECT PERSONAL DATA?

We use different methods to collect personal data from and about you through:

Direct Interactions

You provide us your personal data when you interact with us. This includes personal data you provide when you, for example:

create an account or profile with us at the time of registration;
use the Platform or the Services;
enter a promotion, user poll, or online surveys;
request marketing communications to be sent to you; or
report a problem with the Platform and/or our Services, give us feedback, contact us, or provide testimonials.

Automated technologies or interactions

We automatically collect Technical Data about your equipment, browsing actions, and patterns each time you use the Platform. This includes cookies, web beacons, pixel tags, server logs, and similar technologies.

Third parties or publicly available sources

We may receive personal data about you from various third parties, including:

Analytics providers like Facebook, and advertising networks
Business partners such as payment providers and social media services
Background verifiers
Credit bureaus (where legally permitted)
Public sources for identity and profile-related data
Marketing service providers

4. HOW DO WE USE YOUR PERSONAL DATA?

(a)

We use your personal data only when legally permitted, typically to provide our Services or fulfill legal obligations. Uses include:

Verifying identity and creating user accounts
Providing design and execution services
Assessing service provider performance
Monitoring activity and trends
Personalizing and improving functionality and customer service
Developing features and facilitating financial/insurance products
Processing payments and transactions
Sending service updates and company news
Administering the Platform (troubleshooting, testing, analysis)
Fulfilling contractual and legal obligations
Marketing Services and enforcing Terms

(b)

By using our Services, you authorize Vinayak Interio and its partners to contact you via email, phone, WhatsApp, or other channels to offer services, features, or promotional material.

(c)

You agree we may collect and share information about you (including emails and instructions) with vendors, social media platforms, analytics firms, legal advisors, and group companies to support our Services.

(d)

We may share data without your consent where required by law, a court, or government authority, in good faith, to enforce this Policy or our Terms.

5. COOKIES

(a)

We use cookies to distinguish you from other users, remember your preferences, enhance your experience, and improve our Services.

(b)

For more information, please refer to our Cookie Policy.

6. DISCLOSURES OF YOUR PERSONAL DATA

(a)

We may share your personal data with third parties, including:

Internal: group companies
External:
- Trusted partners and service providers (e.g., hosting, marketing, payments)
- Service Providers (if you’re a User)
- Users (if you’re a Service Provider)
- Analytics and advertising networks
- Regulators, as required by law

(b)

We require all third parties to respect your data’s security and to use it lawfully.